Cline Knives offers free First Class shipping in the United States via the United States Postal Service. You may choose at checkout to upgrade your shipping method to Priority Mail. Your cost for this service will be calculated automatically at checkout. Orders to P.O. Boxes or military addresses require shipping via USPS.
Orders will be shipped the same day or the next business day, excluding weekends and holidays. A signature by the purchaser will be required on all large dollar amount purchases. Returned items that are not delivered will require an additional shipping charge.
All international customer purchased items will go through Paypal for payment and Paypal shipping. If your country is on our ship to list just proceed with your transaction. If you can not complete the shipping method, please send us a email to arrange for the cost of shipping. Please check with your local government first to see if it is permissible to receive the item you are ordering. International customers will be responsible for all duties and fees required by your country.
Other shipping methods may be used such as UPS or FEDEX. Please email us before your purchase to discuss rates, as they will be different from the USPS rates.
If you are not satisfied with your purchase you may notify us within 7 days of receipt for a refund of the cost of the item. Shipping charges are not refundable and all returns may subject to a 10% restocking and credit card processing fee. This restocking policy is in effect for those customers who like to order knives and return them with no intention of ever buying. Refunds will be issued in the same method as the order payment and when the item is returned.
The item must be returned in the same condition as received and in the original packaging. It is suggested that you insure the return item. If the item is not received by us a refund can not be issued.
If an item needs to be returned due to our error, we may offer a full refund including shipping at our discretion. Contact us before sending any item back as a return. Returns must be mailed to:
11 Gusty Knoll Trail
Waynesville, NC 28785